Making the MFPs think

How have ideas from Brno changed the world? Come and be inspired by Y Soft , 6/18/2013

The South Moravian Innovation Centre has prepared an interes...

In May Y Soft drew the attention of visitors at the TEDxBrno 2013 and GeeCON 2013 conferences, 6/6/2013

For Y Soft, May was a month of presentations – Y Soft attended conferences in the Czech Republic and abroad.

Y Soft strenghtens its presence in France, 5/23/2013

Y Soft has been building its local presence in France for the past 2 years. As a result, we have achieved significant growth and managed to establish several partnerships with strong global and local printing solution providers.

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Product - Professional service

Professional service

The mission of Y Soft is to provide not only a customized printing solution, but also top service as part of long-term business cooperation

YSoft consultants and specialists are ready to analyze clients’ needs and demands, solve their problems and offer the best solution that is available. Besides product installation and support during implementation, YSoft offers a set of additional services which are essential for providing comprehensive and comfortable service.

Training

YSoft offers support for companies interested in learning more about the YSoft SafeQ product and provides trainings and learning materials intended for partners and/or vendors. The greatest demand is for our technical training sessions, which focus on product installation and software and hardware implementation in the client’s environment. Individual assistance via e-mail, phone or in person is a matter of course.

Project management

For more complex installations and implementation of the YSoft SafeQ printing solution, a senior project team is available to the client and partner. Project managers coordinate larger projects involving product implementation in large corporations with remote branch offices.

Software support

YSoft provides extended software support which gives the client the latest technologies and always ensures an up-to-date version of the YSoft SafeQ product.

Extended warranty

With the hardware products from Y Soft, the client can take advantage of extended warranty of up to five years. In the highly unlikely event of a failure or defect, your product will be replaced without delay.

Service level agreement (SLA)

Service level agreements ensure that our partners will be quickly provided with the right solution should any unexpected failures, problems or complications occur. YSoft offers thee types of SLAs based on the defined service support level and response time – the client can choose from silver, gold or platinum support. The SLA defines response times of several hours or business days for the event of critical or serious incidents. Our partners can also order a 24/7 hotline.

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