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Improving services for our partners
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We are committed to continually improving services for our Y Soft partners. In the last few months, we have introduced quite a few changes to our ServiceDesk, which we will share with you in this newsletter.
You can read about these changes in the News section of our Partner Portal as well.
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Improvements to the ServiceDesk Interface
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We have improved the ServiceDesk interface so that now you have a complete overview of customer support – all in one place. This includes the support ID, YSoft SafeQ version number, maintenance updates, SLA type and expiration date, software support expiration date, and more.
To find out more, watch our webinar “How Y Soft SLAs Work.”
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Improvements to the Hardware Compatibility List (HCL)
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| We heard loud and clear that using the HCL was difficult, so we made improving it a top priority.
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| You may have already noticed small changes in the interface, including more information about support for our hardware terminals and embedded terminals. In addition, Status information is now conveniently located in the Online Accounting section.
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Our team has completed the first version of a redesigned HCL that uses new core technology. This new technology provides full text searching and filtering, MFP history records, and the ability to export information as Excel or PDF files. And remember, all devices are compatible with offline accounting systems that support PCL, PostScript or HPGL print languages.
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Find Information Quickly in the Knowledge Base
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| While Customer Support Services is always happy to talk to our partners, sometimes it is more efficient for partners to use our Knowledge Base. This helpful resource is always at your fingertips in the ServiceDesk and provides a self-service option so you can get answers quickly.
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| We are always adding and improving content in our Knowledge Base to help you find solutions faster. Try it next time you have an issue and let us know how it works for you.
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Did you know that you can submit your own Knowledge Base article? If you’ve encountered an interesting issue and found a solution that might help others, we can publish it for you. Similarly, if the Knowledge Base doesn’t include information you think would be helpful to you or others, simply create an empty article and write a short summary of your idea for the topic. Then click the Submit Knowledge button in the ServiceDesk interface.
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