ENG

TECHNICAL CONSULTANT, UAE

Y Soft Corporation is a progressive, globally operating company providing intelligent print management and document capture solutions. The company’s flagship product, YSoft SafeQ, is used by more than 16,000 organizations in over 120 countries. Based in the Czech Republic, with corporate offices in all major regions of EMEA, North & Latin America, and Asia, Y Soft’s products and services are available and supported worldwide through the company’s network of distributors and resellers.

Our business is expanding and we are inviting dynamic individuals to join our team @ Y Soft Middle East, based in Dubai, United Arab Emirates. If you consider yourself an energetic, fast learner and are interested to grow professionally and personally, please send us your CV with a motivation letter.
 

Responsibilities & tasks

  • Provides consultations for our print/capture solution including software, hardware, assemblies and connections at customer and partner sites
  • Delivers implementations, upgrades and configurations of YSoft SafeQ products
  • Provides second and third level technical support (email, phone calls, on-site support)
  • Acts as an advisory and escalations channel for partner’s technical support
  • Troubleshoots incidents and provides problem analysis and software testing
  • Cooperates with the development team on a daily basis
  • Delivers technical trainings and presentations to partners, customers and internal departments
  • Builds and sustains a relationship as the primary technical contact for partners
  • Delivers the highest level of satisfaction with the services offered by the company

Role requirements

  • College or university graduate
  • At least 3 years of experience in IT services. Preference to IPG domain
  • Proficient in English
  • Independent, customer oriented
  • Ability to troubleshoot issues without supervision and deliver easy-to-follow solutions
  • Skilled in preparing and providing technical trainings and presentations
  • Experienced with technical document writing
  • Working experience with operating systems and networks (Windows, Windows Servers, TCP/IP, SQL etc.)
  • Basics of programming welcomed (JAVA, scripting)
  • Proactive understanding of partner/customer’s needs and delivery of satisfactory services/solutions
  • Very good communication skills and analytical thinking
  • Willingness to travel, even abroad as needed
  • Candidates who are already residents in United Arab Emirates are preferred
  • UAE driving license is mandatory

We offer

  • Work place in Dubai
  • Dynamic, open-minded and dedicated team driven by commitment and enthusiasm
  • Support for professional growth, possibility to participate on new projects and initiate/lead new ones
  • Partnering with top global customers and partners
  • Solid standard of employee benefits

More info

If you want to join our team, send us your curriculum vitae in English and a letter outlining your motivation for this role. 

Renumeration will be standard as per the industry and in accordance with the UAE Ministry of Labour Laws.
 

Job form

Upload CV
Upload cover letter
To process your application, we need to process your personal data. By proceeding you agree with our Privacy Statement.

Meet Your Future Colleagues

DÁVID KAYA
Engineering Tech Lead
"Since joining Y Soft part-time in 2014, I have advanced from a Junior Embedded Systems Developer to an Engineering Tech Lead and am now responsible for the Engineering Team's work. During these three years, I've touched on everything – from hardware to websites and applications.

My work is varied allowing me to learn many types of technologies and to integrate industry innovations into my everyday work."
JAKUB PAVLÁK
R&D Manager
"I joined Y Soft’s R&D department as a QA Engineer. I have an interest in how people work together so after one year, I managed a group of student interns and took an interest in their career development. The following year, I managed a Quality Control Coordinator and then became a Test Lead two years later leading a group of QA Engineers. Soon after, we developed a robotic hand that has grown into a robotics team that I have been leading since its inception.
 
Currently, I am an R&D Manager and, in addition to the robotics team, I also take care of the R&D infrastructure. My career advancement was fueled by my will to always do something extra, to work on myself and to keep a professional attitude at all times."
KLÁRA MITUROVÁ
Event Coordinator
"I joined Y Soft in April, 2016 as an Office Assistant. I quickly realized that this is the kind of work you do, not because you have to, but because you enjoy it.  

Just one year later, I applied for an Event Coordinator position. I succeeded and moved into the marketing department where I take care of corporate events held around the world.

I like the people I work with. I enjoy the freedom of organizing my own work, and I have gradually collected a variety of valuable skills that has enhanced my career further."
MARTIN ŠALATA
R&D Intern
"I became acquainted with Y Soft through a competition at Masaryk University. The competition topic I had chosen eventually turned into my Bachelor thesis. I liked how Y Soft worked with students systematically. Nobody at Y Soft looks at you strangely when you want to write a Bachelor thesis.

Today, I focus on monitoring. I appreciate the space that we have to research new technologies and the time flexibility allows me to combine work with university studies."
PAVEL PISKAČ
Solution Architect
"After I finished my studies at Masaryk University, I stayed at the University as a YSoft SafeQ admin. When I started looking for a new job, Y Soft was my first choice. I joined the Customer Support Services department as a Technical Consultant in May, 2012.

Within two years, I became a senior technical consultant and have been working as a solution consultant for the last two years. 

With my career advancement, I am able to get new, more interesting and complex tasks by working with some of our larger customers. I am delighted that the company trusts me and appreciates the work I'm doing."
PETR BARTOŇ
Junior Embedded System Developer
"I wrote my Bachelor and Master theses while working part-time at Y Soft. I was very motivated by Y Soft's constant interest in pushing my work further and received a lot of useful feedback from them. At the same time, I was given enough freedom and time to choose the direction I wanted to take.

Today, I work on projects for mobile devices and servers.  The team of people I work with are the main reason I enjoy Y Soft."
ZUZANA ZATROCHOVÁ
Junior Technical Product Manager
"My first contact with Y Soft was during my second year of university through a competition for talented students. After working on my Bachelor thesis with Y Soft’s assistance, I accepted their part-time job offer and worked with the development team to grow my knowledge of complex distributed systems. Now I'm a full-time junior researcher.
 
Because of the various projects I have worked on, I have learned about the entire product. This has given me exposure to the product management teams. I now participate in the most important projects related to our products."
Tameside Metropolitan Borough
Tameside Metropolitan Borough
Hear why this UK municipality switched to YSoft SafeQ!
US