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Global Operational Excellence (GOE) Framework™

Global Operational Excellence (GOE) Framework™

A comprehensive, project management service for large corporations implementing the YSoft SafeQ Workflow Solutions Platform.
Most complex IT projects are reported as either marginally successful – where full ROI or promised value is not realized – or as outright failures. With critical office productivity at stake, you can’t afford projects that don’t meet your requirements and have costly delays and budget overruns.
The GOE Framework is used by Y Soft and/or Y Soft certified partners to completely understand your requirements and success factors in several phases: Discover, Design, Deploy and ongoing Proactive Care. With this formal process in place, you are assured of expert project management, a smooth deployment and achieving your project goals and ROI.
“As one of the largest financial services providers in Central and Eastern Europe, Erste Group Bank AG’s IT operations have to be smooth and almost transparent to our employees and customers. When deploying YSoft SafeQ throughout our headquarters and branches, Y Soft and their partner managed the project extremely well on time and in scope. They understood our needs and goals and delivered the promised value and continue to provide excellent ongoing support through Proactive Care.”

Petr Miskovsky
Head of Client Services
S IT Solutions CZ, s.r.o. for Erste Group Bank

GOE Framework Phases

Discover Phase

Y Soft ensures that all the right stakeholders in your organization are involved, a comprehensive review of your requirements is agreed upon and critical acceptance and success factors are identified. Often this includes functional, operational and financial considerations.

Design Phase

Y Soft and a certified partner assemble a formal delivery team, define the scope of the project, document and design any customizations. A final architectural and functional design that meets your requirements is delivered which can be tested in a proof of concept or a pilot proof of concept. Adjustments are made as needed leading to a statement of work.

Deploy Phase

A full deployment plan is created that includes resource scheduling, environmental readiness and change communications. Your acceptance criteria is reviewed continuously to ensure the design and deployment will match or exceed expectations. Operational and functional reporting ensure that the plan realizes and measures the complete value proposition and ROI of the project.

Proactive Care Phase

YSoft Proactive Care provides ongoing support and monitoring of the complete infrastructure to ensure the continuous health of your implementation.

 
Download GOE Datasheet
Global Operational Excellence Framework™
Global Operational Excellence Framework™
Datasheet
The GOE Framework is used by Y Soft and/or Y Soft certified partners to completely understand your requirements and success factors. With this formal process in place, you are assured of expert project management, a smooth deployment and achieving your project goals and ROI.
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