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Support and Download

You can download publicly available manuals and installation files here. 

YSoft SafeQ

All currently available manuals and installation files are available for our partners on Partner Portal. Existing YSoft SafeQ customers should receive these materials from their support contacts.

YSoft be3D eDee

DeeControl 2.0

DeeControl software is included with all of our 3D printers.

Version for Microsoft Windows 7 and higher: download

Version for Mac OS X: download

User Manual for DeeControl 2

DeeControl 1.2.50

DeeControl software is included with all of our 3D printers.

Version for Microsoft Windows 7 and higher: download (DeeControl_1.2.50.exe, 47MB, September 11, 2017)

Version for Mac OS X: download (DeeControl_1.2.50.dmg, 60MB, September 11, 2017)

Printer serial port driver: download (CDM_v2.10.00_WHQL_Certified.exe, 1.9MB, April 15, 2014)

User Manual for DeeControl 1

3D Output Troubleshooting Guide - Wall Guide

  • English (PDF, 6375KB, September 22 2017)
  • Czech (PDF, 6366KB, September 22 2017)
  • Spanish (PDF, 6364KB, September 22 2017)
  • French (PDF, 6364KB, September 22 2017)
  • Polish (PDF, 6366KB, September 22 2017)
This troubleshooting guide for YSoft be3D eDee illustrates common 3D printing mistakes, why they occurred and how to correct them.

User Manual for DeeRed

User Manual for DeeGreen


 

Support form

Have a technical question about our products and services? Please use the form below to submit your question.

Note: This form is not for customer or partner support communications. Existing Y Soft customers who receive direct support & Y Soft partners should refer to our troubleshooting procedures or report the incident via our Partner Portal.


 
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