How to Resolve AirPrint/DriverPrint Errors After Updating to EveryonePrint 4.3
Some printing features are not working properly after upgrading to EveryonePrint 4.3:
iOS AirPrint or DriverPrint doesn't work.
Issue:
Users can see the AirPrint printer on iOS, but an error occurs when attempting to print a document: "Contacting printer." This is followed by a brief "Preparing" message. Subsequently, the message "Can't contact the printer" appears, indicating that no job has been printed. Users are prompted to cancel or retry the job. Occasionally, a "printer busy" error may occur, or it may become impossible to add a new printer, with the error "not able to connect to printer" being displayed.
Resolution:
- Stop EveryonePrint Web service
- Open directory : C:\Program Files (x86)\EveryonePrint\etc
- Make a backup copy of a file: jetty-ssl.xml
- Edit/open with Notepad the file jetty-ssl.xml
- Amend this section with values in bold below:
Set name="keystore"><SystemProperty name="jetty.home" default="." />/etc/keystore2020</Set>
<Set name="password">OBF:1vn21ugu1saj1v9i1v941sar1ugw1vo0</Set>
<Set name="keyPassword">OBF:1vn21ugu1saj1v9i1v941sar1ugw1vo0</Set>
<Set name="truststore"><SystemProperty name="jetty.home" default="." />/etc/keystore2020</Set>
<Set name="trustPassword">OBF:1vn21ugu1saj1v9i1v941sar1ugw1vo0</Set> - Restart the EveryonePrint Web service