- Knowledge Base
- EOP MobilePrint (Legacy)
- Mobile: iOS
AirPrint: Printer Duplicated on iOS Device
How to Resolve Duplicate AirPrint Printers on Your iOS Device Effortlessly
Issue:
On the iOS device, one device shows twice when browsing AirPrint to select a printer./EOP%20MobilePrint%20(Legacy)/AirPrint-Printer-duplicated-on-iOS-device.png?width=241&height=365&name=AirPrint-Printer-duplicated-on-iOS-device.png)
Reason: the same name has been given to Mobile Print Setting -> Printer name, which is a 'virtual' print queue for mobile printing, as an existing device./EOP%20MobilePrint%20(Legacy)/Mobile-Print-Settings-AirPrint-Printer-duplicated-on-iOS-device.png?width=493&height=233&name=Mobile-Print-Settings-AirPrint-Printer-duplicated-on-iOS-device.png)
/EOP%20MobilePrint%20(Legacy)/Devices-AirPrint-Printer-duplicated-on-iOS-device.png?width=450&height=148&name=Devices-AirPrint-Printer-duplicated-on-iOS-device.png)
Resolution:
Change the name in Mobile Print Settings -> Printer name and restart the EveryonePrint Mobile Gateway service.
Note: the "-" sign is stripped out when publishing the AirPrint device, so Printer-A becomes PrinterA.