Outgoing Mail: Emails Are not Received

When Setting Up Outgoing Mail: Test Emails Sent Successfully, Yet None Received? Let's Troubleshoot!


When configuring Outgoing Mail, you receive a message saying that the test email was sent successfully, but no email is received.



  • EveryonePrint MobilePrint for Windows: Open file explorer to directory:
    C:\Program Files\EveryonePrint\temp\cfmail\
  • EveryonePrint MobilePrint for HCP (Linux): Using Mobaxterm, Putty or Winscp, open directory :
  • Open "mail.log" file with an editor and search for errors such as:
    02/10/11 13:29.27: MailOutFail: To=john.smith@company.com; From=Company &lt;support@company.com&gt;; Subject=Outgoing test mail from EveryonePrint; <br />Server=mail.company.com;25; Size=515 bytes:javax.mail.MessagingException: Could not connect to SMTP host: mail.company.com, port: 25; nested exception is: <br />java.net.ConnectException: Connection timed out: connect
  • In the above example EveryonePrint could not successfully deliver the test email to the mail server due to lack of connectivity to the SMTP server:
    • Make sure IP address or host-name are correct
    • Also you have to make sure that no firewalls are interrupting the connection.
  • Additional errors may occur, such as "relying denied," depending on the SMTP issue encountered at the destination server.