Troubleshooting: Jobs stuck as Awaiting Processing

How to Fix Jobs Stuck on 'Awaiting Processing' Status


Jobs are sent to EveryonePrint but sit as "Awaiting processing" indefinitely on the Monitor screen.


  1. Open your file explorer to <EOP install dir>\logs directory
  2. Open the log file eopwebservices.log and search for entries similar to this one:
INFO | jvm 1 | 2012/04/02 10:44:23 | 2012-04-02 10:44:23,536 [com.naryx.tagfusion.cfm.schedule.scheduleTask.autoconvertippjobs]
INFO httpclient.HttpMethodDirector executeWithRetry - I/O exception ( caught when processing request: Connection refused: connect

This likely means the default port 7290 was changed, but the eop.xml config file was not updated correctly, per the documentation.

Check section: "3.13.3 Change default Web ports from 7290 and 9443" in the Install Guide.