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When your printing goes bump in the night - who ya gonna call?

Last Halloween we wrote about scary print and scan security risks, but what happens when there’s something strange happening in your print environment? Who ya gonna call? We are not sure the Ghostbusters can deal with this sort of drama, so we’ll take it from here. Let us grab our proton packs and stop the spooks in their tracks.

Nightmare on Print Management Street

Your SAFEQ print management system can do many awesome things, such as managing user access, enforcing cost saving rules, sending scans to repositories, keeping documents safe, freeing up IT resources, and so very much more. But as with everything, things change, upgrades take place, and things can sadly get a bit spooky.

This is exactly what happened earlier in the year with the aptly named PrintNightmare vulnerability and the associated issues. It happens. Your print infrastructure is constantly evolving, whether there are server updates, security updates, or your needs and number of locations change. 

Who ya’ gonna call?
Y Soft of course!

You want to call in the experts, and the team at Y Soft is ready to do battle with your scary print environment changes. Unlike some other providers, we offer direct support. You can interact with our engineers and support staff directly (our partners also offer support – it’s your choice). Like all good magic potions, we have three key ingredients:

1. Customer First
We are obsessed with our customers. Putting you first in everything we do is part of who we are. Our Customer First Approach is not a strategy, it’s a culture. This can be seen in our very first meeting, our no-obligation trials, flexible and transparent contracts, deployment strategy, and our customer focused SLA offerings.
We regularly measure our performance and customer satisfaction to make sure we are on track. We know that your critical business processes need to work smoothly to keep your business going. When something goes wrong and you need help you don’t want to speak to a bot or wait until someone is available to speak from a different country and time zone. That is why Y Soft Service and Customer Support Services  (CSS) staff are located around the world. Gremlins don’t wait for the right time to strike, so we must be available when and where you need it and in your language.

2. Ongoing support
Many companies promise support and service after deployment and don’t live up to expectations. The GOE Operational Excellence™ Framework is a comprehensive project management service for YSoft SAFEQ deployment and beyond. The fourth stage in this closed-loop system is ongoing support. We help you to avoid system downtime and keep your employees productive. Our support services follow ITIL processes to ensure alignment with your business needs.

3. Service Level Agreements
We all know that ongoing support protects your investment and ensures your print environment can adapt to change without downtime. We offer a choice of SLA in either Basic or Premium with Premium having three different levels. Picking the support that suits you means that you can choose how you want to deal with those scary situations.

Trick or treat

Don’t let your print system turn into a nightmare; it should be a treat, not a trick. When you find something eerie which makes your hair stand on end and stops your print environment in its tracks, contact YSofters. We ain’t afraid of no ghosts. Happy Halloween everyone!


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