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Jakub Sýkora
Jakub leads a global Customer Support Services team of senior technicians, solution consultants and architects. Members of his team are responsible for end to end service delivery – starting with detail solution design, continuing with deployment and trainings through to post-sales technical support. His continuous focus is on alignment of the long term departmental strategy with the needs and requirements of our partners and customers while reflecting the latest customer care trends in technologies and processes. In his spare time, Jakub enjoys ice-hockey (from the sofa), rock’n’roll and cooking with one strict rule: there should be some alcohol in every food and in every cook!

The Y Soft Way: Customer Focused SLAs & Support
YSoft SafeQ
SVP, Customer Support Services
We firmly believe that our customers should be central to all of our activities, products and processes. This series of articles sets out our customer first approach. In this article we examine the final of our four pillars: SLAs and support.  
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