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Working beyond customer requirements: Consultative approach to ECM helps maximize workflow efficiency

A panel of software experts discuss key considerations when talking to customers about document capture and ECM solutions. In this wide-ranging discussion, Y Soft's Wouter Koelewijn, shares insights on understanding the customer, creating a great user experience and the importance of connecting to other systems such as Enterprise Content Managment solutions.
Read the article in the August 2017 issue of ENX, pages 36-41.

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