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Why Organizations Choose Y Soft

Y Soft products are enjoyed by over 16,000 customers around the world including 34% of the Global Fortune 500 companies.

Innovation Growth Engine

Organizations need to depend on a solutions provider who is committed to bringing new innovations to market. This often goes beyond the traditional R&D teams. Y Soft recognized this early on and created YSoft Labs, an internal innovation center and Y Soft Ventures, a venture arm that invests in promising technology from young-start ups.

Y Soft is also very active in academia with many YSofters speaking at university lectures. We also have an ongoing Applied Research & University Relations program which brings in new ideas from students during their theses preparation and are often subsequently hired.

Customer First Approach

Anyone can say the customer always come first but at Y Soft, we measure how we perform in this area. Are we meeting SLA compliance, receiving excellent reviews after each support interaction, providing customized service and are customers renewing (yes!)? These are a few of the ways we measure our Customer First goals.

People like working with us

“Y Soft In The Cloud Has Given Our Printing Services Negligible Infrastructure Footprint”
Senior Solution Architect, Education Industry

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Consistently receive a 98% satisfaction rating from our partners. We are striving for 100%!

Platform for Growth

Y Soft is the only company that offers solutions as a platform. A platform approach assures customers that they can add new functionality easily. Common resources are leveraged and integrated so customers do not pay for completely separate products. As your company’s needs grow, the platform supports your needs.

Scalable Architecture

We call our architecture style building blocks. With building blocks, customers can have the infrastructure they need -- high availability, redundancy and failover for example -- in the locations that are critical. With other solutions, if they support these features at all, it is an all or nothing approach.

Global Operational Excellence Framework™

When we introduced the GOE Framework in 2016, it formalized a process we had in place for years. The GOE Framework is a comprehensive project management service that assures customers of expert project management, a smooth deployment and that the solution will achieve the project’s goals and ROI.

3D Print Management

Y Soft is the only company that provides true print management on 3D printers. And, we do it so that the same YSoft SafeQ used on 2D printers can be extended for use on Y Soft 3D printers.

Local sales, service and support

Y Soft has offices in 16 countries around the world -- staff who can help you in your time zone and in your language. Additionally our user software is localized in over 35 native languages.

Manufacturing Capabilities

Although YSoft SafeQ is a software solution, many customers require optional hardware components such as card readers and external terminals. While competitors require customers to source these components from other suppliers, Y Soft designs, tests and manufacturers its hardware in-house. This assures customers the entire solution works well together and eliminates separate support and invoicing headaches.