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YSoft SafeQ Service Level Agreements


For your business critical print services, Y Soft offers unmatched service level agreements in a choice of Basic or Premium. For additional information, please contact a Y Soft certified partner or contact us to speak to a Y Soft service representative in your area.
BASIC SLA PREMIUM SLA
Service Desk access for incident processing Service Desk access for incident processing
Knowledge Base available Knowledge Base available
Free updates Free updates
Guaranteed future operating system compatibility Guaranteed future operating system compatibility
Guaranteed hardware repair times Guaranteed hardware repair times
Guaranteed response times Priority response times
  24x7 phone support line
  Priority solution times
  Priority software fix times
  Guaranteed uptimes
  Proactive Care - System monitoring

YSoft be3D Printer Support

Support on YSoft be3D eDee printers are available directly through certified 2D printer resellers. 
Contact your 2D printer reseller in your region for direct support or contact a Y Soft Representative.

 
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