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YSoft SafeQ Service Level Agreements


YSoft SafeQ is installed. Your IT staff is trained. Employee productivity is improved, print services costs are reduced and document security is increased.

Done deal, right? No, not really. Your print infrastructure is a constantly changing environment, whether it be due to Windows server updates, security updates or as your company’s needs or number of locations change. Ongoing support protects your investment and ensures your print environment quickly adapts to change without interruption in addition to keeping your YSoft SafeQ system current with the latest updates and new versions.

For your business-critical print services, Y Soft offers unmatched service level agreements (SLA) in a choice of Basic or Premium. Premium SLAs are offered at three levels, so you can choose the level that meets your business requirements and your budget. For additional information, please contact a Y Soft certified partner or contact us to speak to a Y Soft service representative in your area.

Y Soft offers support either indirectly through certified Y Soft Partners or directly upon request.

 
BASIC SLA PREMIUM SLA LEVELS
Service Desk access for incident processing Service Desk access for incident processing
Knowledge Base available Knowledge Base available
Free software updates and new versions Free software updates and new versions
Guaranteed future operating system compatibility Guaranteed future operating system compatibility
Guaranteed hardware repair times Guaranteed hardware repair times
Guaranteed response times Priority response times
  24x7 phone support line
  Priority solution times
  Priority software fix times
  Guaranteed uptimes
  Proactive Care - System monitoring

YSoft be3D Printer Support

Support on YSoft be3D eDee printers are available directly through certified 2D printer resellers. 
Contact your 2D printer reseller in your region for direct support or contact a Y Soft Representative.

 
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