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Products
- Enterprise Workflow Platform
  - Print Management
    
    YSoft SafeQ Print Management Suite
    
    YSoft SafeQ Print Management Suite
    
    Centralized print management and digital workflows support business growth while solving cost, security and accountability requirements. Administrative visibility and easy control of print services through a comprehensive dashboard frees up IT resources.
    
    YSoft SafeQ Enterprise Suite
    
    YSoft SafeQ Enterprise Suite
    
    The Enterprise Suite offers print management and advanced document capture in one complete, integrated software suite.
    
    YSoft SafeQ Modules for Print Management
    
    YSoft SafeQ Modules for Print Management
    
    YSoft SafeQ is a set of software modules. Bundled modules are offered as software suites for the best value. Most modules can be used individually and additional modules can be added at any time.
  - Document Capture
    
    YSoft SafeQ Workflow Suite
    
    YSoft SafeQ Workflow Suite
    
    Digitizing paper-based processes with powerful, user-friendly Automated Scan Workflows helps organizations with Digital Transformation goals.
    
    With the YSoft SafeQ Workflow Suite, powerful tools make it easy to keep employees productive.
    
    YSoft SafeQ Enterprise Suite
    
    YSoft SafeQ Enterprise Suite
    
    The Enterprise Suite offers print management and advanced document capture in one complete, integrated software suite.
    
    YSoft SafeQ Modules for Document Capture
    
    YSoft SafeQ Modules for Document Capture
    
    YSoft SafeQ is a set of software modules. Bundled modules are offered as software suites for the best value. Most modules can be used individually and additional modules can be added at any time.
  - 3D Print Management
    
    YSoft be3D eDee 3D Print Management
    
    YSoft be3D eDee 3D Print Management
    
    The first comprehensive print management solution for 3D printers. Included with the YSoft be3D eDee solution, YSoft SafeQ provides the print management features needed to securely, efficiently manage and control 3D printing.
    
    YSoft SafeQ Modules for 3D Print Management
    
    YSoft SafeQ Modules for 3D Print Management
    
    YSoft SafeQ is a set of software modules. Bundled modules are offered as software suites for the best value. Most modules can be used individually and additional modules can be added at any time.
- IOTA Hardware Division
  - YSoft SafeQ Companion Solutions
    
    Terminals
    
    YSOFT SAFEQ TERMINALS
    
    YSoft SafeQ terminals are the key user interface for all print, scan, copy and fax functions. Embedded Terminals offer the most seamless experience within the printer’s interface and External Terminals can be used if an Embedded Terminal option is not possible.
    
    Mobile Application
    
    Mobile Application
    
    Secure printing from iOS, Android and Windows Phone smartphones and tablets.
    
    USB Card Readers
    
    USB Card Readers
    
    YSoft USB Card Reader 3 and authentication cards provide an easy way to authenticate at a multifunction device, a networked printer or a Y Soft 3D printer with a simple swipe motion.
    
    SafeQube 2
    
    YSoft SafeQube 2
    
    SafeQube 2, a lightweight server alternative, sometimes referred to as a server appliance or print server appliance, is ideal for organizations looking to reduce their print services infrastructure.
    
    Payment Machine
    
    YSoft SafeQ Payment Machine
    
    This self-standing or wall-mountable kiosk accepts coins and bills in the selected currency. To be used with the Credit & Billing module for pay-to-print services.
    
    Key Features:
    
    High level of security
    
    Robust, reliable banknote acceptance
  - USB Card Readers
    
    USB Card Readers
    
    YSoft USB Card Reader 3 and authentication cards provide an easy way to authenticate at a multifunction device, a networked printer or a Y Soft 3D printer with a simple swipe motion.
  - YSoft be3D eDee Solutions
    
    3D Printer
    
    YSoft be3D eDee printer
    
    Designed with student safety, ease of use, high performance and reliability in mind. A perfectly sized desktop 3D printer for any space.
    
    3D Print Management Software
    
    3D Print Management Software
    
    3D print management solutions enable your organization to effectively and efficiently manage your 3D printing environment.
    
    3D Layering Software
    
    3D Layering Software
    
    DeeControl is an easy to use desktop application; no modeling experience required. DeeControl automatically cuts the model into horizontal slices (layers), generates toolpaths and calculates the optimal amount of material required.
    
    3D Filaments
    
    3D Filaments
    
    PLA (polylactic acid) is one of the most popular 3D printing filaments. It is one of the easiest materials to work with, offering better, more cost-effective results than many other filament types on the market. It’s safe and offers excellent printing quality, which is useful in a broad range of printing applications.
Solutions
- Business Areas
  - Solutions for Large Business
    
    Enterprise Solution
    
    Enterprise Solution
    
    Print management and advanced document capture significantly increases document security, improves productivity and reduces costs in one complete, integrated software suite.
    
    GOE Framework
    
    Global Operational Excellence Framework
    
    A comprehensive project management service for deploying
    YSoft SafeQ
    
    Most complex IT projects are reported as either marginally successful – where full ROI or promised value is not realized – or as outright failures. With critical office productivity at stake, the GOE Framework has been designed for large corporations implementing YSoft SafeQ Workflow Solutions Platform to ensure expected ROI is met without budget overruns and costly delays.
  - Solutions for Small Business
    
    Integrated Print & Workflow Management
    
    Integrated Print & Workflow Management
    
    Print management and advanced document capture significantly increase document security, improve productivity and reduce costs in one complete, integrated software suite.
    
    Print Management Solution
    
    Print Management Solution
    
    Centralized print management and digital workflows support business growth while solving cost, security and accountability requirements.
    
    YSoft SafeQ Print Management solutions provide visibility into the print environment with a comprehensive dashboard for easy management of the entire system.
    
    Document Capture Solution
    
    Document Capture Solution
    
    Digitizing paper-based processes with powerful, user-friendly Automated Scan Workflows helps organizations with Digital Transformation goals.
    
    Automated Scan Workflows remove the complexity of scanning, processing and securely storing digital documents. With YSoft SafeQ document capture solutions, powerful tools make it easy to keep employees productive.
  - Education
    
    3D Printing for Education
    
    3D Printing for Education
    
    Recognized as a unique learning tool, 3D printing enhances the learning experience by engaging and motivating students. Off-the-shelf 3D printers lack the features safety and school control.
    
    Document Capture for Education
    
    Document Capture for Education
    
    The Education sector is under pressure to find ways to become more streamlined, efficient and save costs. Implementing a document capture solution to automate paper-based tasks increases productivity and reduces costs while taking steps toward Digital Transformation.
    
    Print Management for Education
    
    Print Management for Education
    
    Print management in Education requires a user- friendly, secure, cost efficient and flexible solution. With funding and resources stretched, print services need to be efficient and easy to manage across 2D and 3D printer fleets.
- Business Challenges
  - Business Growth
    
    Business Growth
    
    Your infrastructure needs to be flexible to quickly react to business changes. The YSoft SafeQ Platform is highly scalable with a building block approach to both architecture and services to quickly and cost efficiently adapt to business growth.
  - Cost Reduction
    
    Cost Reduction
    
    A holistic view of where costs can be reduced includes the entire infrastructure behind print services. YSoft SafeQ can help organizations reduce the number of print devices, the servers required, the consumables as well as provide a friendly business model for supporting software, services and support.
  - Compliance & Risk
    
    Compliance & Risk
    
    An insecure print infrastructure is a major concern for most organizations. Choosing a print management and document capture solution that meets the strongest print governance and is designed for security and privacy is essential.
  - Scalability
    
    Scalability
    
    Being able to quickly adapt to the organization’s changing needs is an essential yet challenging task for IT. YSoft SafeQ is a print management and document capture solution that can easily scale with your organization, from a single site to multiple offices, across multiple locations.
  - Sustainability
    
    Sustainability
    
    The Clean Air Council and the Environmental Protection Agency (EPA) report that 27% of copy paper is wasted. Implementing sustainability initiatives helps the environment and reduces print and copy costs.
Support & Services
- Customer Support Services
  
  Customer Support Services
  
  Global, world-class partner and customer care.
- Service Level Agreements
  - Proactive Care
    
    YSoft Proactive Care
    
    Ongoing support and monitoring to ensure the continuous health of your YSoft SafeQ Worfklow Solutions Platform implementation.
- GOE Framework
  
  Global Operational Excellence Framework
  
  A comprehensive project management service for deploying
  YSoft SafeQ
  
  Most complex IT projects are reported as either marginally successful – where full ROI or promised value is not realized – or as outright failures. With critical office productivity at stake, the GOE Framework has been designed for large corporations implementing YSoft SafeQ Workflow Solutions Platform to ensure expected ROI is met without budget overruns and costly delays.
- Proactive Care
  
  YSoft Proactive Care
  
  Ongoing support and monitoring to ensure the continuous health of your YSoft SafeQ Worfklow Solutions Platform implementation.
- Downloads
  - Resources
    
    Resources
    
    Premium Content
    
    Case Studies
    
    Data Sheets
    
    White Papers
    
    Quote Sheets
    
    E-book
    
    Brochures
    
    Infographics
    
    Videos
  - Support Download
    
    Support Download
    
    You can download publicly available manuals and installation files here.
Company
- About Y Soft
  - Executive Board
    
    Executive Board
    
    Learn about members of the Y Soft Leadership Team, Board of Directors and Supervisory Board.
  - Manufacturing
    
    Manufacturing
    
    Y Soft’s hardware manufacturing and logistical know-how are key differentiators and go beyond hardware solutions developed for YSoft SafeQ.
  - University Relations
    
    Applied Research and University Relations
    
    The Applied Research and University Relations (ARUR) department supports and collaborates research on projects from many talented students, providing them an opportunity for professional growth during the course of their studies.
  - YSoft Labs
    
    YSoft Labs
    
    YSoft Labs is an internal innovation center for enterprise office solutions – where our research and development teams experiment with novel technologies and test new product and service concepts.
  - Y Soft Ventures
    
    Y Soft Ventures
    
    We invest in people who build innovative B2B hardware & software startups in Central and Eastern Europe.
  - Corporate Social Responsibility
    
    Corporate Social Responsibility
    
    We think globally and act locally focusing on protecting a transparent and competitive business environment.
- Why Organizations Choose Y Soft
  
  Why Organizations Choose Y Soft
  
  Y Soft products are enjoyed by over 16,000 customers around the world including 34% of the Global Fortune 500 companies.
- Become a Partner
  
  Become a Y Soft Partner
  
  With support, training and marketing programs, we are a partner you can count on to be invested in your business success.
- Careers
  
  CAREERS AT Y SOFT
  
  At Y Soft, we believe in the power of teams. We also work hard and play hard. Find out about the company, our open positions and what you can expect when you join one of our teams.
- News Room
  - Press Releases
  - In the News
  - Media Resources
    
    Media Resources
    
    Reporters looking for company information, press contacts and visual assets can find them here.
  - Events and Conferences
    
    Events and Conferences
    
    Y Soft participates in many industry events around the world. Find out where we will be next.
- Contact Us
  
  Contact Us
  
  Find your nearest Y Soft office and a list of all Y Soft offices and subsidiaries.
Blog

Home Support & Services

Y SOFT SUPPORT SERVICES

Y Soft’s Customer First approach across our entire product, solution and service portfolio is the reason Y Soft is the preferred solution. With service and support staff located around the world, we are able to respond quickly and often in your native language. Y Soft offers a variety of support level agreement options to meet your needs.

Customer Support Services

Customer Support Services

Y Soft partner support and customer care consistently meets the highest demands from partners and customers around the world. The satisfaction of our partners and customers and the overall service level agreement compliance within the last 6 months meet a very high standard.

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Service Level Agreements

Service Level Agreements

For your business critical print services, Y Soft offers unmatched service level agreements in a choice of Standard or Premium. For additional information, please contact a Y Soft certified partner or contact us to speak to a Y Soft service representative in your area.

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GOE Framework

GOE Framework

Most complex IT projects are reported as either marginally successful – where full ROI or promised value is not realized – or as outright failures. With critical office productivity at stake, the GOE Framework has been designed for large corporations implementing YSoft SafeQ Workflow Solutions Platform to ensure expected ROI is met without budget overruns and costly delays.

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Proactive Care

Proactive Care

Ongoing support and monitoring to ensure the continuous health of your YSoft SafeQ Worfklow Solutions Platform implementation.

EXPLORE MORE

Downloads

Downloads

Download available resources and publicly available manuals and installation files.

Explore more